Foscam Support. Our FAQs, support videos, and other resources will help you use Foscam products to the best advantage. An IP camera is a camera that can be directly connected to a network (local or internet). This can be achieved using an Ethernet cable or (depending on the camera) via a wireless network (Wifi / IEEE 802.11b/g).

There can be several reasons: • ActiveX component is not installed correctly. • The IP-port which the camera uses is being blocked by a firewall or anti-virus software.

Try a different port or turn off the firewall/anti-virus software temporarily to test. • Port mapping (port-forwarding) isn't working. Read the manual of your router/modem for more information.

Note: Foscam cameras support Upnp. • To approach a camera from the internet, you need to configure port-forwarding in your router or activate uPnP on both the camera as well as the router. • You cannot use the normal IP address of the camera from the internet (usually starting with 192.168.xxx.xxx), but you need to use the public IP address of your network on the internet. This can be easily found via •.

The video is being sent by the ActiveX controller. If this is not installed correctly, it's not possible to view the video. You can solve this problem the following ways: • Install “IP Camera Tool” from the CD, the ActiveX controller is installed simultaneously (recommended). • Adjust the Internet Explorer security settings: • From the Internet Explorer menu, choose ' Extra' and then ' Internet Options' • Select the tab ' Security' • Click the button ' Custom level.' • Change the setting ' ActiveX controls and add-ons ->initialise and execute ActiveX controls that are not marked as safe in scripts' to ' Ask'. • Change the setting ' Download ActiveX controls without signature' to ' Ask'. • A firewall can block communication.

A firewall needs to be configured to allow access to a camera from outside your local network. Ask your system administrator to do this for you. • Check if your IP camera doesn't conflict with other web servers on your network. • Standard routing could be a problem. Check your router settings, allow your camera from outside (WAN) to be approached. • To approach a camera from the internet, you need to configure port-forwarding in your router or activate uPnP on both the camera as well as the router. • You cannot use the normal IP address of the camera from the internet (usually starting with 192.168.xxx.xxx) but you need to use the public IP address from your network.

This can be simply found on. To approach your camera from the internet, you need to turn on Port Forwarding in your router or modem. TCP port 80 (or choosing a different port in the camera yourself) needs to be linked to the camera. Here you can find information on a lot of routers.

The configuration of your router for Foscam is the same as 'Gadsport IP camera'! Also the program 'Simple Port Forwarding' () can be handy when setting up. You cannot use the normal IP address of the camera from the internet (usually starting with 192.168.xxx.xxx) but you need to use the public IP address from your network.

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