** Early versions were called Online plug-in for Mac. Succession Notes Receiver for Mac 11,3 succeeded the Online Plug-in for Mac 11,2 in 2011. Beginning with version 11,7, Receiver for Mac no longer can be deployed with Receiver (Updater) for Mac. Receiver for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.

Policy should be applied to computers to place mycloud.jh.edu into the Local Intranet Zone. Supported Operating Systems • Windows 10 ( including Windows 10 Anniversary) • Windows 8.1 ( 32-bit and 64-bit editions) • Mac OS 10.11.x and above • iOS 10.x and above • Android 5.x - Lollypop • Android 6.x - Marshmallow • Android 7.x – Nougat • Linux ( Supported by best effort) Supported Browsers • Windows • Internet Explorer 11 (Enterprise Standard)* • Latest Google Chrome • Latest Mozilla Firefox • Microsoft Edge • Mac • Safari 7.0 or newer • Mozilla Firefox 22.x or newer • Google Chrome 28.x or newer • ** Note: Many common browser issues can be resolved by clearing the browser cache. • Click to download a guide explaining how to clear the browser cache on most common browsers. Hopkins MyCloud Desktop •. The installed Receiver client allows access to pass through printing, attached scanners and other USB devices ( with the exception of data devices such as thumb drives) this is always available on campus.

Known Issues Blog Access and Configuration: • Inside the Hopkins Network: • Full Citrix Receiver Support ( 4.8 Enterprise Push w/ Start Menu). • HTML5 ( Web Only Client “Light Version”) does not work internally at this time.

• External to the Hopkins Network: • Web Receiver or HTML5 “Light Version” • No Full Receiver Support from an external connection. • Desktop Session Timeout Values: • 12 hours to idle session disconnect. Purchase office 365 for mac.

• Active MyCloud Desktop session is up on the screen with no customer input. • 24 hours to disconnected session logoff. • After the 12 hour idle disconnect, the inactive session will be gracefully logged off. • Local Printing: • Citrix will pass through local USB print devices when using the full Receiver client. • If your local USB printer does not pass through to your virtual desktop, please try resetting your virtual desktop from the Citrix MyCloud Web Portal.

MyCloud Desktop Image: • MSSoap Toolkit-Part of the app (WSDL Generator) doesn’t start properly • Microsoft Print to PDF: • When printing to PDF using Microsoft Print to PDF, where the naming convention of the file or folder uses a comma, the file is deleted by the operating system and is unrecoverable. • ​Workaround: Refrain from using commas and other special characters when naming files and folders, or use and alternative PDF creator. Citrix Receiver ( JHM supported versions only): •.

MyCloud Print Functionality: • Some customers may experience difficulty printing after migrating to Hopkins MyCloud. Potential Affected Workflows: Epic System Print, USB or local pass-through print capability. • Workaround: • Customers are encouraged to upgrade to the current JHM Enterprise SCCM Citrix Receiver v4.8 ( Mac Receiver 12.8.1 via AirWatch) which will provide the appropriate print configuration. • Remove/replace old ica desktop shortcuts that contain any hard coded Cloud Apps configurations. • Access virtual desktop and applications directly through the Hopkins MyCloud web at. Receiver for Windows: • Known issues in Citrix Receiver for Windows 4.5 • The Shortcut options present in the Citrix Desktop Viewer are not working when the session is opened in windowed mode [#510529] • In HDX 3D Pro enabled sessions running at 50+ FPS, the Desktop Viewer (CDViewer.exe) might exit unexpectedly, causing the user session to become unresponsive. [#597875] • When changing the orientation of a hosted application on Windows 10 Surface Pro devices a tooltip screen appears stating 'Exiting full-screen mode'. To resolve this issue, disable tip dialog messages by setting the following registry key: • HKEY_CURRENT_USER/softwareHKCU/software/citrix/ica client/keyboard mappings/tips • Use a value of 1 to disable tips, and use a value of 0 to enable tips; setting this registry key value to 1 disables all tips. [#608346] • When you add an account after upgrading from Version 4.2.100 of Citrix Receiver for Windows to 4.5, the account might no longer be visible.