Two solutions to try 1. Open your browser, type in the units IP nr like 192.168.1.111. Now your units webinterface opens and you can find a menue to do scans. This is totaly free. VueScan will find your scanner.

If you will spend some money. Go to and download the scanner software VueScan. They offer a free testversion that puts a watermark on each scan. The software finds your scanner by it self in secunds. If you pay for the software you get codes to register your download and the watermar dissapeare.

The VueScan software is faster and better than the old one and it's working on every brand of scanner. The problem is not an HP issue, it's Apple Sierra that is missing something. Two solutions to try 1. Open your browser, type in the units IP nr like 192.168.1.111. Now your units webinterface opens and you can find a menue to do scans. This is totaly free.

Never had this happen until after I updated to OS Sierra 10.12. So that's why I figured it was a printer driver problem. After I read your message and learned that I had the latest driver version, I tried printing the photo with Preview and it worked. Exfat for mac and windows.

VueScan will find your scanner. If you will spend some money. Go to and download the scanner software VueScan.

They offer a free testversion that puts a watermark on each scan. The software finds your scanner by it self in secunds. If you pay for the software you get codes to register your download and the watermar dissapeare. The VueScan software is faster and better than the old one and it's working on every brand of scanner. The problem is not an HP issue, it's Apple Sierra that is missing something. Hey there, I was getting a similar issue when I upgraded to sierra.

Did the steps you describe and also with support for Apple and HP and neither could resolve the issue. I am trying to scan wirelessly. So I decided to to try and connect it physcially via USB cable and resetting the print system. I then added the printer via the printer set up and was able to scan. Then I unplugged the printer reset the system again and added the printer via wireless this time and it worked. Hopefully this will help you and anyone else.

Apple Footer • This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the.